Viewer Support
For SAT-7, what happens off-screen is just as important as what happens on screen. A core part of our ministry to viewers across the Middle East and North Africa (MENA) is a commitment to supporting them in their lives and faith through dedicated teams that offer prayer, advice, and counselling.
Ready and Reachable
Each of our satellite TV channels has a Viewer Support team made up of Persian, Turkish, or Arab believers, who are ready to receive our viewers’ comments, concerns, questions, prayer requests, and testimonies. There are a variety of ways to contact our teams, including phone calls during live programs, comments on our social media pages, and direct messages through apps like Instagram, WhatsApp, and Telegram.
In 2023 alone, our teams took part in 103,345 conversations with viewers in the MENA, and their offers of counselling sessions or teaching resources were accepted 8,604 times.
Listening and Loving
Primarily, our teams lend a listening ear to viewers, many of whom feel isolated and have no one else to whom they can turn. As our team members build a strong foundation of trust with viewers, they are able to offer an appropriate form of loving support, whether that be prayer, counselling, daily encouragements, Christian resources, practical advice, or signposting to other services.
Culturally close
Our Viewer Support team staff, who are either based in or from the MENA, understand the difficulties of life in the region and so are able to empathise with viewers and offer culturally-sensitive advice. Everything is also done to the highest standards of safeguarding and security; guidelines are in place to encourage healthy communication and help deal with complex or urgent needs.
How does SAT-7 support such a diverse region?
Viewers from across the MENA contact SAT-7 with an array of needs. Find out more about how our teams of Persian, Turkish, and Arab believers in different parts of the region are responding to viewers’ questions and issues.
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